The Bicycle Lounge – Terms & Conditions
It is important that you carefully read these terms and conditions of use before you register with thebicyclelounge.co.uk because your use of our website is subject to them.
Thank you for using thebicyclelounge.co.uk, which is the trading name of The Bicycle Lounge Limited. (Company Number 07876615) a company registered in England and Wales and whose registered office is at 5 Swan Alley, Ormskirk L39 2EQ, United Kingdom. Your contract for purchases and marketing communications from The Bicycle Lounge Ltd will be made under these Conditions which will apply between you and The Bicycle Lounge Ltd. We provide services to you through our website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you.
When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless otherwise stated, these guidelines or rules form part of these terms and conditions.
These terms and conditions apply to all users (including casual browsers) whether or not the registration process has been completed.
All orders are subject to our acceptance.
Certain items available on our Websites, such as specialist tools incorporating knives, may only be ordered by customers over eighteen years old. Such items are indicated on our Websites. When you order such items you warrant that you are over eighteen years old.
We provide the specifications for products listed on our Websites and you are responsible for ensuring that the products you order meet your requirements and adhere to any local regulations for import or use in your country.
Purchasing and Ordering
When you have placed an order to purchase a product from us, we will send you an email confirming receipt of your order and containing the details of your order.
We will send you a further email confirming that we have dispatched the products to you. No contract for the sale of any product will exist between you and us until we accept your order by dispatching the products to you.
The emails confirming receipt of your order and confirming dispatch will be sent to the email address given in your order and will detail products ordered, payment method, cost (including any VAT applied on orders in the European Union and delivery and handling charges). You should check all the details in these emails are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an email from us notifying you
Whilst prices and specifications have been checked, no responsibility can be taken for errors or omissions. The Bicycle Lounge Ltd reserve the right to alter prices and specifications without further notice
Please note: Not all items/products are carried in our retail outlet. If you wish to collect your item/products from our retail outlet, please call or email for availability.
Certain high value items are not readily available from stock and require a production order to be placed on the supplier. Such items are identified on our Websites as Preorder items. In order to secure supply of these items, prior to confirmation of your order we will require you to pay a deposit or the total order value. When ordering such items you agree that the expected delivery date can be variable. We will keep you informed by email of expected delivery times which in certain circumstances may be up to approximately twelve weeks.
We are committed to providing our customers access to new and seasonal cycling equipment and accessories as soon as they become available. There is often strong demand for such products and from time to time we enable customers to order such items in advance of their general market availability in order that they can secure delivery as soon as the product becomes available. When you order such items we will not charge your card until we have received the items in to stock ready for dispatch. In placing your order you confirm that the expected delivery date of such items may exceed 30 days.
General Terms and Conditions for Discount Codes
- Codes can only be used online and are not applicable for telephone sales, reserve and collect or in store bicycles and products.
- The offer applies to in stock products only
- Only one promotional voucher can be used per order
- If a discount code includes a minimum spend the shipping cost is not inclusive of the minimum spend
- The Bicycle Lounge reserve the right to end the promotion early
- Cannot be applied retrospectively to orders
- Minimum spend required to achieve free UK next day delivery
- Delivery and Priority Despatch costs
- Custom Bike Builds
- The Bicycle Lounge Gift Cards
- Focus & Cervelo Bicycles
- Special Order Items
- Workshop Labour Rates
Reserve and Collect Products Only
These restrictions are dictated by our suppliers and form part of our dealer agreements. The restrictions cover all mail order sales, including both online orders and orders made via telephone. During the checkout process customers must select the Reserve & Collect option. Alternatively our customers are welcome to purchase these items in-store.
You are able to benefit by using our web site from a large number of online services and resources which include information, directories, online retailing, and any other services which we may add from time to time. We also may remove certain services from our website. Certain services may have their own, additional special terms and conditions. These will be made clear to you before you use those services.
We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you. We will, however, endeavour to let you know of this via our site.
Code of Conduct
Certain services are only available if you complete the registration process. By completing the registration process, you are stating that you are at least eighteen years of age or a minor with parental consent to use our web site.
Please note: All minors are recommended to discuss these terms and conditions with their parents before completing the registration process.
In return for you using our website and benefiting from our services, you agree to: provide true, accurate, current and complete information about yourself where required in the registration form, and to ensure that this information is kept accurate, complete and up to date.
Once you have completed the registration process, you will have specified a username (email address) and a password. You must ensure that you keep your username and password in a safe and secure place and that you do not disclose them to anyone because you will be fully responsible for all activities which occur under your username and password. It is your responsibility to immediately notify us of any unauthorised use of your username and password or any other breach of security as soon as you become aware of it.
You are responsible for anything which you transmit or receive to, from or via or post on our web site.
We do not control or screen the content of what is posted to, from or via our web site by our members or third parties, and accordingly we do not guarantee its accuracy, integrity or quality or that it will not be objectionable to you. You should not place any reliance on, nor will we be responsible or liable for anything which has been transmitted or received, or ought to have been transmitted or received but was not.
You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory, harmful or objectionable and, in particular, you are not permitted to transmit anything which, in our opinion, harms our business or offends other users.
You are not permitted to transmit to, from or via or post on our web site anything which you do not have a clear right to use. You must ensure that you do not transmit or post on our website any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment.
You are not permitted to do anything which may disrupt in any way the operation of our website and services, nor are you permitted to do anything which would disrupt the use and enjoyment of our website and our services by any other user.
Other than as expressly permitted, by us, you are not permitted to use our website to engage in any commercial activity of any form.
We may be entitled at our discretion to refuse or remove anything which is transmitted to, from or via or posted on our website which, in our opinion, is objectionable or otherwise does not comply with these terms and conditions. We will not be liable at all for doing this.
We may record preserve and disclose anything which has been transmitted to, from or via or posted on our website and the services, where required by law or where we are acting in good faith.
Proprietary Rights and Licences
All text, software, music, sound, photographs, graphics, video, page layouts, design and other material that is contained on our web site or is part of our services, is protected by our and their copyrights, trademarks, service marks, patents or other proprietary rights and laws.
We own or are licensed to use all intellectual property rights (including all copyrights, patents, trademarks and trade secrets) in connection with and in all versions of the website and our services, the software we use to operate the web site and services and any data (including data obtained from you during the registration process) generated by users of the web site and services. You are not permitted, except where expressly authorised to do so, to change, copy, store, publish, rent, licence, sell or distribute in any way any of these intellectual property rights.
When you transmit or post any material to or on our web site, you grant to us non-exclusive, worldwide, perpetual, royalty free licence under your copyright and other intellectual property rights to use or display or distribute that material in any way without any duty at all to account to you.
Advertisements and Promotions
We may use our website or any of the services we provide or in any of the correspondence we send to you to run advertisements promoting products and services we offer or any of its subsidiaries, or any person or corporation duly authorised by us to advertise or promote their product or services through us.
We may provide or third parties may provide links or other websites or resources. These are provided purely as a matter of convenience and we do not endorse the contents of those websites. We are not responsible for the availability of these websites, nor will we be liable in any way for any loss or damage which you may suffer by using those web sites. If you decide to access linked third party web sites you do so at your own risk.
Disclaimer of Warranties. You Agree That
Your use of the website and our services is at your sole risk. The website and services are provided on an as is and as available basis. We expressly disclaim all warranties of any kind, including but not limited to warranties of title, fitness for a particular purpose, merchantability and non-infringement of proprietary or third party rights;
To the extent that it is lawfully possible to do so, we make no warranty that (a) the website and our services and/ or any information will meet your requirements, (b) your access to and use of the services will be error-free, (c) any errors or inaccuracies will be corrected. Further, if your use of the website results in the need for servicing or replacing equipment or data, this will not be at our risk and expense;
No advice or information, whether oral or written, obtained by you through or from the website or from our services will create any warranty not expressly stated in these terms and conditions.
You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection therewith) resulting from your misuse of our website or your breach of these terms and conditions. We will notify you promptly of any such claim, action or demand and will assist you as may be reasonably necessary providing you meet our costs and expenses (including our legal fees).
Limitation of Liability
To the extent that we are lawfully able to do so, we will not be liable for any claims, losses and/ or damages of any nature resulting from: (a) your use or inability to use the website; (b) the services we provide (except where we expressly state that we have responsibilities or liabilities in these terms and conditions or other terms and conditions that relate to our other goods and/ or services we provide); (c) unauthorised access to or alterations of your transmissions or data; (d) statements or conduct of any third parties.
You agree that in no event will our liability arising out of or in respect of these terms and conditions exceed £UK 100 and that in no event will we be liable for any loss of profits, goodwill, loss of business, loss of data or any other indirect or consequential loss or damage whatsoever.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If our service to you is affected in such circumstances, we will notify you as soon as possible.
Except in respect of death or personal injury caused by our negligence, we will not be liable to you, for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the use of the Websites and/or the supply of goods.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to products purchased from our Websites. This does not affect your ability to cancel your contract or return product in accordance with our Returns and Exchanges Procedure or your statutory rights as a consumer.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
Use and Storage
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size or number of e-mail messages you send or the time that messages may be stored or posted on our website. We are entitled to delete any material at any time and we will not be liable in any way for deleting or failing to store or post any material which you may transmit to us.
Suspension and Termination
We may in our sole discretion suspend and/ or terminate registration or use of our website or our services at any time and we shall not be liable to you or any third party for any loss or damages suffered on account of such suspension and or termination. Typically, we would only do this where you have not used our services for some time or if we believe that you have acted inconsistently with those terms and conditions. However, there may be other reasons why we would suspend and/ or terminate.
These terms and conditions constitute the entire agreement between us in respect of the use of our services and of our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).
Data and certain other information you provide is subject to the term of our Privacy Statement, which can be accessed by clicking on the privacy statement link at the bottom of every page.
If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable. No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.
You are not permitted to reproduce, sell or exploit for any commercial purpose any part of the web site or our services.
These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the English Courts.
You are responsible for ensuring the accuracy of information in your order and your billing and delivery details. You warrant that all details provided in the order for the purpose of purchasing the goods are correct, that you are authorised to use the credit or debit card you are using and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.
It is your responsibility to ensure you have selected the correct preferences which govern the country you are ordering from and the currency in which our prices are displayed as well as the country to which your order will be dispatched.
Consider The Environment
The Bicycle Lounge is considerate of the environment and is pleased to comply with the EU Waste Electrical and Electronic Equipment (WEEE) Regulations 2006. There is a requirement on each member State under Article 2 of the Directive to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal.
If you’re buying a new electrical item, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. If you would like to know more about how you can recycle your old electronics, click here to download the full information.
Under the Waste Battery Regulations, The Bicycle Lounge are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person. (Please do not post).
Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com
Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.