The Bicycle Lounge finance is provided by V12 Retail Finance who provide 0% interest free credit on purchased of £299 and over.
We also offer Klarna as an interest free payment option on purchased up to £249; offering a Pay Later (30 days) option, or, a Pay in 3 equal instalments option.
|Available Credit Terms
Pay Later (30 Days)
Pay in 3 (Pay in 3 Payments)
|6,10,18, 24 or 36 Months
6,10,18 or 24 Months - 0% APR
36 Months - 9.9% APR
Pay Later: No Deposit
Pay in 3: First of 3 instalments (33%)
||See Below for Further Information
||See Below for Further Information
1. Klarna -
Pay for your purchase in 3 easy installments taken monthly on orders all orders. No interest, fees or late payment charges - ever.
- Get what you love now. Pay over time.
- One part payment at purchase and 2 further payments at 30 and 60 days
- Automatically collected monthly from your chosen debit or credit card
- No interest or fees - ever
- No credit application required
- Simple and safe
- On order values from £99 to £249 (see below for higher value orders)
Shop with just a few clicks!
Select ‘Pay later in 3’ at checkout
Enter your address, email, mobile and card details
The first part payment will be taken from your card when the goods ship.
Receive your goods and enjoy!
The two remaining payments will be taken at 30 and 60 days. You will receive notifications when payment is due and when it is collected.
Shopping with Klarna
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk. If you need further assistance you can contact our customer care team for free, or use our online chat service.
Peace of mind with Klarna’s buyer protection
You only pay for goods you receive. If you don't receive what you ordered, call our customer services and we’ll help resolve the issue.
More about Klarna’s Buyer Protection
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 3 work?
Pay later in 3 will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by The Bicycle Lounge and instalments 2 and 3 are scheduled 30 and 60 days later, respectively.
Am I eligible for Pay later in 3?
To use Pay later in 3 you must be at least 18. Whilst this option is widely promoted, Pay later in 3 is subject to your financial circumstances. When choosing Pay later in 3, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 3?
Klarna is unique and offers Pay later in 3 based on a number of factors such as the order value, previous order history and item availability.
If you are 18 or over, you can improve your chances of being offered Pay later in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address.
All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor The Bicycle Lounge run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 3?
Although Pay later in 3 is widely promoted it is not always universally available. The Pay later in 3 payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
What are my payment options with Klarna?
Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
What happens if I cancel or return my order?
As soon as The Bicycle Lounge have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase at The Bicycle Lounge from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.
I have been asked to go to Klarna's site. Is this correct?
You can view all of your Klarna purchases and payment schedule simply by logging onto Klarna.com/uk.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address, email address and mobile phone number. For some orders you may need to provide your date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by The Bicycle Lounge. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
Yes - The total instalment plan can be paid off early in the Klarna app.
Have you received my payment?
Klarna will notify you via email and push notification when a payment is due and when this has successfully be collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk.
What happens to my statement, when I've returned the goods?
Once The Bicycle Lounge has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled payments.
I've received a statement, but I've not yet received my goods.
In the event that your goods have not been received please call The Bicycle Lounge to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.
I have asked for a refund. How will I be refunded?
Refunds shall be issued back to the debit or credit card which was originally entered at checkout.
I haven’t received an email with my statement/payment information.
You can log in at www.klarna.com/uk, where you will find all of your orders and payment schedule information.
I still have questions regarding payment, how can I get in touch?
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.
If you need further assistance you can contact Klarna’s customer care team for free, or use our online chat service.
Please find links below to Klarna's website where you can find more information on Klarna.
Click here for information regarding Klarna’s products..
Click here for frequently asked questions or Klarna's Customer Service
Local number: 0203 0050 833
Freephone number: 0808 1893 333