What if I want an item that is out of stock?
We hold the vast majority of the goods listed on our website in stock. When an item is out of stock, we’ll give you the option of requesting an email when the item comes into stock to enable you to complete your order at a later date. Just click the "Email Me" button for the out of stock item to set up an alert for when the item comes back into stock.
For certain items, such as high value specialist frames or forthcoming product releases, we may also offer you the option of ordering the product in advance.
Will the item be exactly the same colour as shown on the website?
The colour of the item may vary slightly from the colour on your screen due to a number of different factors such as Internet browsers and monitor colour contrasts. From time to time manufacturers will make slight changes to an item’s original specification such as minor colour changes, product features and technical specs. While we will make every effort to ensure that the image and specification shown for each product is an exact match to the item you will receive, there may be times when you will receive a product that differs slightly from the item that is displayed.
How do I choose the correct size?
You’ll find a size chart or sizing information where required on the individual item pages, simply click on the "Check Your Size" button to display the relevant size guide for the item you are looking at.
Which credit and debit cards can I use to pay?
We accept credit and debit card payments by Visa, MasterCard, Maestro, Delta, JCB, Switch and Solo.
How can I use a Promotional Code to claim a discount?
You can claim a Promotional Discount at checkout by simply entering the Promotional Code in your Shopping Cart and clicking the "Update" button to apply it to the cost of your order.
Note: Promotional codes cannot be used for Focus or Cervelo Bicycles.
When will my card be charged?
If your card is authorised, payment will be taken immediately, and you will receive an email confirming receipt of your order. If you are Preordering an item which is not yet in stock, we will take payment for the item when we receive the item and we are ready to dispatch it to you. In some circumstance where the item is a special order for you we will take a deposit and the balance when the item is received and ready to be shipped to you.
How long will delivery take?
We will always do our best to dispatch orders within 3-5 working day of receipt of order, except for items requiring advance orders as indicated on our Websites. During busy periods this time frame can increase and we will endeavour to dispatch orders as soon as possible. UK orders will be delivered using first class Royal Mail or Courier. Delivery is normally expected within 4 days (via Royal Mail) of our email confirming dispatch of your order, if not sooner.
Can I have free shipping on my order?
We often offer free postage on all orders (Except Bikes) If your order qualifies for free shipping you will be able to select this shipping method either by providing your shipping destination in your shopping cart and clicking the "Update" button or when you checkout and all the relevant delivery options for your order will be presented to you.
How do I track the progress of my order?
You can check the status of your orders by logging into your account and going to the My Orders section. Here you can easily reorder items you previously purchased with one click. Click on "View Order" to see the details of a specific order, including the latest delivery information.
How do I cancel an order?
If you have placed an order but then wish to change or cancel it, please contact us as soon as you can as orders move rapidly through to our warehouse. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the procedures for returns. Unfortunately goods that have been dispatched cannot be changed or redirected to an alternative address.
What is your returns policy?
We have a straight-forward 30 day returns policy, which is detailed here: Returns and Exchanges
In summary you can return any item within 30 days of receipt for a refund of that item or to exchange it for the same item in a different size or colour, as long as you meet the following conditions.
Unless damaged or defective, we accept the return of items only if they are unopened (except in cases where the item has to be tried for fit) and in their original condition. In the case of clothing or other items which have to be tried for fit, any returns must be in their original packaging and with any labels still attached.
Do I have to pay for postage if I want to exchange an item?
You will have to pay for return postage yourself, unless your item is damaged, defective or has been delivered to you in error, in which case we will refund postage in line with our Returns and Exchanges Policy
How long do I have to exchange an item?
You have 30 days to exchange items. Please follow the instructions for returns in our Returns and Exchanges Policy.